سياسة الإستبدال والإسترجاع

Dear customer, you can return the product within two days or exchange it within 7 days from the date of purchase or from the date of receipt of the product only if it has not been used and is in its original condition with the original/electronic invoice provided, and in accordance with the terms and conditions: if the product is incorrect (if the product has not been used and is in its proper original packaging with all labels and marks). if the product is damaged/has defects (for electronics, products with opened packaging will be accepted if the description or images differ). if you change your mind or ordered a product by mistake, we will approve the exchange process under the following conditions: the product is wrapped in the original factory packaging and has not been opened. returns or exchanges cannot be made without bringing the electronic invoice attached to the order. in promotional offers, the free item must be returned with all items in the order if a return or exchange is desired. products that cannot be returned: - products that have been imported and ordered as a special request from the manufacturer for the customer cannot be returned. - if the product has been used. - in case of pre-order, the order cannot be canceled or the product returned or exchanged permanently, and if a return is made for a specific reason, the return will take between 7-28 working days. The payment platform fees on Salla or other payment platforms will be deducted.